Frequently Asked Questions
Find answers to common questions about the Bank of Zambia, our services, and regulatory requirements. Use the filters below to find specific topics.
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How can I verify if a financial institution is licensed by the Bank of Zambia?
Financial Regulation
Financial Regulation
How can I verify if a financial institution is licensed by the Bank of Zambia?
What are the current exchange rates for the Zambian Kwacha?
Currency & Notes
Currency & Notes
What are the current exchange rates for the Zambian Kwacha?
How do I report counterfeit currency?
Currency & Notes
Currency & Notes
How do I report counterfeit currency?
What is the Monetary Policy Rate and how does it affect me?
Monetary Policy
Monetary Policy
What is the Monetary Policy Rate and how does it affect me?
How can I submit regulatory returns online?
Online Services
Online Services
How can I submit regulatory returns online?
What mobile money services are approved in Zambia?
Payment Systems
Payment Systems
What mobile money services are approved in Zambia?
What is the role of the Bank of Zambia?
About the Bank
About the Bank
What is the role of the Bank of Zambia?
How do I open a bank account in Zambia?
Financial Regulation
Financial Regulation
How do I open a bank account in Zambia?
What are the legal tender notes and coins in Zambia?
Currency & Notes
Currency & Notes
What are the legal tender notes and coins in Zambia?
How can I file a complaint against a financial institution?
Financial Regulation
Financial Regulation