Departments

Explore the various departments that make up the Bank of Zambia and their key functions.

Banking, Currency and Payment Systems

Manages currency issuance, banking operations, and national payment systems infrastructure.

Currency managementPayment systems oversightBanking servicesCash management

Bank Supervision

Regulates and supervises commercial banks to ensure financial system stability.

LicensingOn-site examinationsOff-site surveillanceRegulatory compliance

Non-Bank Financial Institutions Supervision

Oversees microfinance institutions, bureaux de change, and other non-bank entities.

NBFI licensingPrudential supervisionConsumer protectionMarket conduct

Economics

Conducts economic research and analysis to support monetary policy decisions.

Economic researchPolicy analysisForecastingPublications

Financial Markets

Manages foreign exchange reserves and conducts market operations.

Reserve managementOpen market operationsForeign exchangeGovernment securities

Financial Sector Development

Promotes financial inclusion and development of the financial sector.

Financial literacyConsumer protectionFintech promotionInclusion initiatives

Human Resources and Administration

Manages staff recruitment, development, and administrative services.

RecruitmentTrainingPerformance managementStaff welfare

Information Technology

Provides technology infrastructure and digital transformation initiatives.

IT infrastructureCybersecurityDigital servicesSystem development

Internal Audit

Provides independent assurance on governance, risk management, and internal controls.

Risk-based auditingCompliance reviewsProcess improvementFraud prevention

Legal Services

Provides legal advice and ensures regulatory compliance.

Legal advisoryContract managementRegulatory draftingLitigation support

Procurement and Maintenance Services

Manages procurement activities and facilities maintenance.

ProcurementAsset managementFacilities maintenanceFleet management

Regional Office

Extends Bank services to the Copperbelt region and surrounding areas.

Currency distributionPublic servicesStakeholder engagementRegional operations

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